Frequently Asked Questions

These are the most common questions people have about our templates. If you don't see the answer to your question here, please contact us.

Delivery

Do I get a physical product sent out?

Our products are digital only. We won't send you a physical product.

After purchase, you will be able to download a PDF which contains the links to the Click Sell template you have just purchased.

When will I receive my template?

If you buy on Etsy

your downloads are in your Etsy account (Account/purchases and reviews).

You'll see these files:

Read Me - tells you all about our templates
Canva User Guide - how to use our templates in the free version of Canva
Product Information Guide - the links to make a copy of our templates into your Canva account.
If your purchase includes it, you’ll also see other bonuses.

Etsy currently doesn't offer the ability to download through the app so we suggest going through the Etsy website on a computer to download the PDF.

If you've bought through our website

You'll see download links on the thank you page, and you'll also receive an email with download links and further information.

About Canva

What is Canva?

It's an online system that you use in your browser. There is also a desktop version. It's free though it also has a paid version.

You don't need to be a designer to use Canva - if you can use use a computer, you can use Canva and get great results.

All of our templates are designed to be used with the free version.

I'm new to Canva. Is it difficult to use?

Canva is quite user-friendly and suitable for people with varying levels of technical expertise. We give you a free Canva user guide with every template, and their free Design School is great.

What software do I need?

You don't need to buy a thing! You can customise every one of our templates with a free Canva account. Canva even does a PDF export so you can get your PDF directly out of Canva to sell on your website or another digital platform.

Do I need a Canva pro account?

Nope! All of our templates have been designed and tested with the free account. There are some benefits to getting a pro account (see Canva website for information) but it's definitely not needed to use our templates.

Discounts

Do you offer discount codes?

We do! Sign up to our mailing list here and receive special subscriber-only discounts directly to your inbox every week!

Do you offer discounts for bulk purchases?

Currently, we do not offer discounts for bulk purchases. However, we do occasionally run sales, so be sure to follow our shop to keep updated!

What does PLR mean?

PLR stands for Private Label Rights. It means you can purchase our products, alter them to fit your brand, and sell or distribute them as your own.

About our templates

How easy are your templates and Canva to use?

We make our templates with you in mind - we try to make them as easy to use as possible. And as we learn more about what our customers need, we try to improve our templates.

You can quickly learn how to make each template your own with our 15 page Canva user Guide, which you get as a bonus with each template.

Do you offer a customisation service?

Currently we don't offer this service, however if there is a particular type of planner you're after then please reach out and we'll see what we can do!

Are the templates available in different languages?

Our templates are currently only available in English.

How often do you add new templates?

We're constantly researching and developing new templates. Join our mailing list (end of this page) to stay updated with our latest releases and get super-secret subscriber-only coupons.

Licensing - What You Can and Can't Do

Do you offer commercial use licenses?

Every template in our shop comes with a commercial use license, allowing you to use the product for your own business or resell it to your clients.

Can I add my own branding to the templates?

Absolutely! Our templates are designed to be fully customizable in Canva. You can add your own logos, change colors, fonts, and images to suit your brand.

Can I use the templates for multiple clients or projects?

Yes, you can. The commercial use license allows you to use the template for multiple clients or projects.

Can I resell your product on Etsy/other digital marketplaces?

You can resell a PDF, JPG or other format. You can't sell the Canva link at all.

Each digital marketplace has its own requirements and you are responsible for making sure you meet them. Change the template to make it uniquely your own. Customise the fonts, colours, images and change the wording so it sounds like you.

What does 'commercial use' mean and what can I do with your product?

This means you are allowed to resell a PDF version of our product (or JPG, PNG etc) that you have customised, or you can turn it into a course or a physical product. How much customisation will depend on where you want to sell the product - check what each platform allows.

Our templates are a blank slate that allows you to easily customise as required to be able to resell a final PDF or graphical version on any platform.

You CANNOT use any elements of Click Sell Studio's templates to make any form of digitally editable format for resale with or without Commercial rights.

Can I share the templates with others?

You CAN use our templates to create products to use in your business, including selling final products like PDFs, JPGs, PNGs, courses, and printed products,

You CAN’T share the original template files or links to those files.

You CAN'T extract any of the images or pages to use elsewhere.

Printing our templates

Can I print the templates at home?

Yes! Once you've customized your template to your satisfaction, you can download it and print it from the comfort of your home.

Do I need any special software to print the templates?

No special software is required. You can download the templates as PDFs and print them with any standard printer.

Returns and exchanges

Do you accept returns or exchanges?

Due to the digital nature of our products, we do not accept returns, exchanges, or cancellations. But please contact us if you have any problems with your order.

Getting help

Where can I find help editing the template?

All our templates have a bonus 15 page Canva User Guide. Following the guide, you'll be able to manage pages, quickly and easily change colours, fonts, pictures, add you logo and of course change any text you prefer.

If you want more advanced options, and free, Canva provides some amazing training in their Design School.

What if I need help or have more questions?

If you have any issues or further queries, contact us. We pride ourselves on our customer service and will do our best to help you.